Support

We provide direct help for all users either in form of our manual or directly in the forum or via priority email support. Find the appropriate links below.

FAQ (see below)

Manual

Free support on wp.org

Priority email support and pre-sales questions

Advanced Ads Support Review

FAQ

Troubleshooting

  1. Ad Health
  2. Ads not showing up?
  3. Common Issues
  4. How can I update my Add-ons?
  5. jQuery Problem in WordPress Dashboard
  6. Known Plugin Conflicts
  7. Known Theme Conflicts
  8. Using the ad debug mode

Add-On Issues

  1. Download failed – updating errors
  2. Geo Targeting – Tests and Issues
  3. How can I update my Add-ons?
  4. How to install an Add-On
  5. Impressions and Click Tracking
  6. Responsive add-on Issues
  7. Slider add-on Issues
  8. Sticky Ads Issues

Purchase & Licenses

  1. Can I use the license on my test site?
  2. Getting a Refund
  3. Getting my License Keys
  4. How long is the license valid?
  5. I can’t activate my license
  6. I can’t download the add-on
  7. Update credit card information
  8. Upgrade to a larger package

General Questions

  1. How to deal with ad blockers?
  2. Performance: Does it slow down my site?
  3. Privacy information for Advanced Ads users
  4. Public Demo?

Most popular tutorials:

Pre-Sales and Priority Email Support

Please use the form below if you bought one of the add-ons or have a pre-sales question.

 Get Help