Support

To deliver exceptional support – for free and pro users – and still have time to develop new feature, I’d ask you to read the information below before contacting me.

I read the information below and still need email support

Before contacting me, please check if your question can be answered here:

  • FAQ Below
  • Issues listed below the Ad Health item in the admin bar in the frontend
  • In your WP dashboard: Advanced Ads > Support > Possible issues
  • Manual
  • possible other resources like the Codex, Tutorials and Background information.

If your issue or question is still unsolved then please contact me directly

FAQ

Troubleshooting

  1. Ads not showing up?
  2. Common Issues
  3. How can I update my Add-ons?
  4. jQuery Problem in WordPress Dashboard
  5. Known Plugin Conflicts
  6. Using the ad debug mode

Add-On Issues

  1. Download failed – updating errors
  2. Geo Targeting – Tests and Issues
  3. How can I update my Add-ons?
  4. How to install an Add-On
  5. Impressions and Click Tracking
  6. Responsive add-on Issues
  7. Slider add-on Issues
  8. Sticky Ads Issues

Purchase & Licenses

  1. Can I use the license on my test site?
  2. Getting a Refund
  3. Getting my License Keys
  4. How long is the license valid?
  5. I can’t activate my license
  6. I can’t download the add-on
  7. Update credit card information
  8. Upgrade to a larger package

General Questions

  1. How to deal with ad blockers?
  2. Performance: Does it slow down my site?
  3. Public Demo?

Most popular tutorials:

What to include in support requests

In order to answer your questions quickly and actionable I’d ask you to include the following information (if applicable) in your emails:

  • public url of your site
  • description of what and where ads (don’t) appear
  • screenshots from your settings (ad, group, placements)

Pre Sales and Pro Support

If you bought one of the add-ons or have a pre sales question regarding one of them, please don’t hesitate to write as well.