Find help when some or all of your ads are missing on your site.

1. Most common issues

Please find solutions to the most common issues in the list below.

How to quickly identify if the issue is with AdSense or Advanced Ads

  1. Switch the ad type in Advanced Ads from “AdSense” to “Dummy”.
  2. If the dummy ad show up in the frontend then Advanced Ads works correctly and the issue is likely related to your AdSense account.
  3. If the dummy ad does not show up then please refresh your website cache and check if your placements and conditions are set up correctly.

2. Free users? Use our forum

The following form is for customers with a valid license. If you are not a customer then please use our forum or become a customer.

3. Getting Help

    Please go through these steps to help us narrow down the problem before reaching out.

    1. A "Dummy" ad shows up

    2. The issue happens to users who are

    3. The issue happens in another browser and on another device

    4. The issue persists when I disable website caching (e.g., WP Rocket, WP Fastest Cache, LiteSpeed, Cloudflare), and file optimization features (e.g., WP Rocket, Autoptimize)

    I disabled any caching and JavaScript file optimization on the given URL.


    This can be a screenshot of the ad settings or the position you expect it to show up in the frontend.