A valid license is required to update an add-on. Add-ons as the Ad Slider that come without a license key can only be updated manually.
If automatic updates are available, they will work like the updates WordPress provides for other plugins. You will see if a new version is available either on the Plugins page or on Dashboard > Updates.
You can also find the latest version of your add-ons through your account.
Issues with Add-on updates
If automatic updates via the Plugins page in WP-Admin do not work, this can have several causes.
If you see a warning like
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature, ask your server administrator or hosting company to install or update the
Download failed: Unauthorized
When you see the
Download failed: Unauthorized error, your license is not valid. It might have expired, or the limit of activations is reached.
Please double check by visiting Advanced Ads > Settings > Licenses and using the Update License button next to your license. This will either fix the problem or give you a more detailed explanation of the problem.
If the license update fails, you either have too many activations used, or the license expired. Please check this in your account.
Issues with WPML
There may be update issues on a multisite using WPML on the main site with the default settings because the site sends the lang attribute in the URL, e.g., https://example.com/?lang=de.
If you believe that you are hit by this, then please let us know. We can add that particular URL to your activations to resolve this.
Updates not working on the Plugin page
If your license is sufficient and updates are not working for the Advanced Ads add-ons, but for other plugins, it can be one of the following issues:
- Updates are not working through the Plugins menu but are working through Dashboard > Updates.
- The plugin-folder can’t be created. Please check the writing permissions of your file system or ask your hosting provider.
If either issue does not match then, please contact us.