There are two problems causing automatic updates through the Plugins page in WP Admin not to work:
Download failed: Unauthorized
When you see the Download failed: Unauthorized error, your license is not valid. It might have expired or the limit of activations is reached.
Please double check by visiting Advanced Ads > Settings > Licenses and using the Update License button next to your license. This will either fix the problem or give you a more detailed explanation of the problem.
If the license update fails, you either have too many activations used or the license expired. Please check in your account.
Issues with WPML
It is possible that a multisite using WPML on the main site with the default settings is not able to update the plugin because the site sends the
lang attribute in the URL, e.g.
https://example.com/?lang=de. If you believe that you are hit by this then please let us know. We can add that particular URL to your activations to resolve this.
Updates not working on the Plugin page
If your license is fine and updates are not working for the Advanced Ads add-ons, but for other plugins, it can be one of the following issues:
- Updates are not working through the Plugins menu, but are working through Dashboard > Updates.
- The plugin-folder can’t be created. Please check the writing permissions of your file system or ask your hosting provider.
If either issue does not match then please contact us.