Update credit card information

If your credit card details change and your subscriptions are failing, you can update them in your profile. log in to your account go to Manage Subscriptions You should find an “Update” link the last column to change your credit card information there.

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Upgrade to a larger package

You can upgrade your purchase either to a package with more activations or from a single add-on or the All Access offer paying only the difference. Just log in to your account using the email for the purchase. Scroll down to the License Keys section. Click on View Upgrades next to one license from the purchase […]

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Getting my License Keys

You get the license keys for add-ons after the purchase from: the confirmation page that shows up right after the purchase the purchase receipt sent via email (please also look into your spam filter for emails from support@wpadvancedads.com) your account In case you purchased a bundle (deprecated) then you also receive an extra license key. […]

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How long is the license valid?

Licenses are limited to one year of updates and support. The license key stays valid when your license is renewed automatically or manually. After the license key expired, you can still use the plugin. If you manually renew your license prior to the expiry date, the license is extended by an additional year beginning on […]

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Getting a Refund

We offer refunds within 30 days after your initial purchase without any further conditions. Exceptions from this are license renewals and upgrades. We inform about the nature of our renewals in multiple places on our website before the purchase and send out reminders a week before they happen. You can cancel future renewal payments in […]

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Can I use the license on my test site?

Yes, you can. When testing on a local, non-public site, you can even activate the add-on without it counting towards the activation limit. Make sure that you simply need to run your plugin on a URL that matches to one of these properties: localhost 10.0.0.0/8 172.16.0.0/12 192.168.0.0/16 *.dev dev.* dev.*.* *.local staging.* *.staging staging.*.* staging-* […]

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I can’t activate my license

If you are unable to activate your license, please check the following solutions: First, please check your account, if your license is still valid and you have enough activations left. Did you purchase a Bundle (deprecated)? In this case, there is an additional license key that is not for activation. You only need it if […]

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