You came to the right place if you are struggling to see ads delivered through Google Ad Manager (GAM). Use this step-by-step guide, whether you placed Google Ad Manager tags manually or when using our Google Ad Manager Integration.

Follow the steps one by one and resolve any issue that comes up on the way.

Check the placement

When you are not seeing a Google Ad Manager ad unit appearing, the very first step is to check if you inserted the code correctly.

If you use Advanced Ads, then create a new Dummy ad type and place it where you want your GAM ad unit to appear.

When the dummy ad does not show up, check out the most common causes for ads not showing up. Some quick fixes from that list are:

  • disable your ad blocker
  • update your website cache
  • check for JavaScript issues in the frontend
  • disable any display and visitor conditions for the ad in Advanced Ads
  • disable cache-busting and any other advanced features in Advanced Ads Pro

Look for the Google Ad Manager code

If the dummy ad from step 1 shows up, then the issue is likely not with Advanced Ads but with the Google Ad Manager code itself.

Place the Google Ad Manager code again.

Open the source code in your browser (or ask your developer to do that).

Look for gpt and googletagin the source code. The following lines should exist at least once.

<script async="async" src="https://securepubads.g.doubleclick.net/tag/js/gpt.js"></script>

The following line should exist with appropriate information for each ad unit. It could show up in the head section of your site or the body.

googletag.defineSlot( '/123456789/medium-rectangle', [300,250], 'gpt-ad-987654321-0' )

You find the following line (with a different ID) where the ad code should appear in the frontend.

googletag.display( 'gpt-ad-987654321-0' );

Depending on the technology used, the code snippets appear in different places. Usually, this is not a problem. Using cache-busting in Advanced Ads Pro, the body code is included in a JavaScript array in the footer. Our Google Ad Manager Integration uses inline tags, which means that all tags are placed quite close to each other in the body.

Use the Google Publisher Console debug console

Google Ad Manager has a built-in debug console that gives you additional information about potential issues regarding the placed ad tags.

Just add ?google_console=1 to any URL with Google Ad Manager tags on it to open the console. If that doesn’t work, then the necessary ad tag is missing. Go back to step 2 to fix that.

Check the Ad Slots

First, look at the Ad Slots tab. Any ad unit you want to deliver on that given page should be listed here.

Debug Google Ad Manager with the Google Publisher Console
Ad Slots list in the Google Publisher Console

Go through the ads in the list and check if there are any warnings given. If so, fix them. They mostly come down to missing body or header codes.

You can also check the Slot size for the available sizes set up in the code. They should match the settings in the ad units, line items, and creatives in your Google Ad Manager account.

Note: the Overlay status information is only related to debugging information showing or not showing as an overlay over the ad unit in the content. It does not necessarily say anything about the ad showing itself.

Check the Page Requests

When you were able to resolve the Ad Slots’ issues, go to the Page Request tab. You will either find warnings related to problems of missing or broken ad tags or the “Page tagged correctly!” confirmation at the top of the page.

Page Request Tab in Google Ad Manager debug mode
Page Request information in the Google Publisher Console

Issues that show up in this tab are also likely related to placing the ad unit codes wrong.

The most common issue is that the number of ads defined in the header is not the same as those placed in the body. This problem often occurs when you place the ad codes manually. Using our Google Ad Manager Add-on, this issue cannot happen.

Scroll down the list to see the information that GAM is sending or receiving from your account. They might include further clues for debugging.

Other code-related issues

While you are looking into placing the ad tags correctly, you might also want to check if the following issues happen on your site.

See Common issues with Google Ad Manager for general problems regarding Google Ad Manager. The most common I am seeing is that changes need up to 30 minutes to be visible on your site, and re-using the same ad unit doesn’t always work.

Does your site use any script minification? While, in our experience, these issues became fewer in the last years, it is still possible that some script minification yet doesn’t correctly support Google Ad Manager tags. Disable that feature for testing.

Make sure to check the Console in the browser developer tools for any JavaScript-issues and fix them.

If you are using a consent management platform (CMP) to deliver ads based on the TCF 2.0 standard, ensure to implement it correctly. Therefore, use our TCF 2.0 integration or ask your CMP for further information.

Delivery Tools

If you reached this point, your ad units are correctly placed on your site and still not showing an ad. The cause for this is likely related to the configuration of your Google Ad Manager account.

The best starting point to find issues in your Google Ad Manager account is using the Delivery Tools.

You can either find them under Delivery > Delivery Tools in your account or access them through the Google Publisher Console.

To debug a specific ad unit visible in the console under Ad Slots, click on Delivery Diagnostics. The link leads you to your GAM account, where you find additional tools to debug a specific ad request.

Similarly, you can also click on the big blue Open In Delivery Tools button at the console’s top right to open the delivery tool and debug the whole page request.

Use the Delivery Tools to debug Google Ad Manager
Open the Delivery Tools to debug Google Ad Manager

Find more information on how to use the Delivery Tools in the Google Ad Manager manual.

Debug Google Ad Manager line items

In addition to using the Delivery Tools, you can also use the following resources to resolve issues with empty ad units:

Resources